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Shelter Home Insurance Login | Make a Payment


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Shelter Home Insurance Login | Make a Payment


Shelter home insurance policyholders can view policy information, statements, quotes and claim information online through the My Shelter service. Users can also set up payment towards their policy and contact agents through the platform 24/7. The instructions below outline the process of registering, logging in, making payments and filing claims.

How to Log In

Step 1 – Go to www.shelterinsurance.com and locate the login form as illustrated below.

Shelter Home Insurance Login - Step 1

Step 2 – On the relevant field, enter your password and user ID. Click on the ‘Log In’ button to access your account.

Shelter Home Insurance Login - Step 2

Shelter Home Insurance forgot id-password

Enroll in Online Access

Step 1 – On the homepage, click on ‘Register’ just below the login form as illustrated below.

Shelter Home Insurance Enroll - Step 1

Step 2 – On the next page, enter your policy number, date of birth, name and social security number. Click ‘Continue’ when you’re done.

Shelter Home Insurance Enroll - Step 2

Step 3 – You will be required to provide some information about your account in order to proceed.

Mobile Log In

Step 1 – Go to the website using a browser of your choice on your mobile phone.

Shelter Home Insurance Mobile Login - Step 1

Step 2 – On the login form, enter your user ID and password. Click on the ‘Log In’ button to access your account.

Shelter Home Insurance Mobile Login - Step 2

Non-Login Payment

Step 1 – On the website, click on the ‘Pay Bills’ link appearing on the right hand side of the top menu.

Shelter Home Insurance Non-Login Payment - Step 1

Step 2 – To pay without signing in, select the ‘pay without signing in’ option and click ‘Continue’. Have your credit card information ready to complete the payment.

Shelter Home Insurance Non-Login Payment - Step 2

Make a Claim

NOTE: You can file a claim while logged into your ‘My Shelter’ account or without logging in.

Step 1 – Go to the homepage and hover your cursor over ‘Claims’ on the top menu as shown below.  On the drop down menu that appears, click on ‘File a Claim’.

Shelter Home Insurance File Claim - Step 1

Step 2 – At this point, you can choose whether you want to log in or proceed without logging in. Click ‘Continue’.

Shelter Home Insurance File Claim - Step 2

NOTE: From the next step, the instructions are for the non-login claim process.

Step 3 – Enter the characters displayed on your screen for verification and click ‘Continue’.

Shelter Home Insurance File Claim - Step 3

Step 4 – Provide your policy number, then click ‘Continue’.

Shelter Home Insurance File Claim - Step 4

Step 5 – Follow prompt and provide all necessary information to complete the claim process.

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