AIG life insurance customers (both AIG Direct and American General Life) can access their policies online via ‘eService.’ Once logged in to eService, policyholders can update billing details, request changes to their policies, view claim statuses,  and more. Current customers can learn how to access eService by reading the quick-guides below. If you have purchased a policy, but have not yet created an online account, learn how to register one in the ‘Enroll’ guide. A general overview of the death claims process can be viewed at the bottom of the page.

How to Log In

Step 1 – Click the login button at the top of this page to go directly to the eService sign-in page (note: load the page in a new tab/window so you can follow along with this guide).

Step 2 – Enter your sign-in ID and password. Click ‘Sign In’ to access your account.


Forgot Password – Press the ‘Forgot Password?’ button below the sign-in input fields. Enter your sign-in ID and hit ‘Submit.’ Follow the on-screen instructions to continue and complete the password reset process.


Enroll in Online Access

Step 1 – On the login page, click the ‘Create New Profile’ button as outlined in the screenshot below.


Step 2 – Enter the following information into the form:

  • Policy number
  • Last name
  • Date of birth
  • ZIP code
  • Email address

Press the continue button at the bottom of the form to move to the next step.


Step 3 – Create your username, password, and security credentials.

Make a Claim

Go to the claims page and review what documents/information you will need before starting the claims process.

Step 1 – Call the customer service center at 1-800-521-2773. After submitting your claimant statement (and other required documents) to the customer service department, your claim will be processed.

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