The ‘Policyholder Portal’ allows VPI pet insurance policyholders to manage several aspects of their policies 24/7. Account management features include the ability to update/change payment details, view the status of current claims, download various forms/policy details, and more. Use the guides below to learn how to sign into your account, register a new policy, make a claim, as well as what to do if you forgot your account password.

How to Log In

Step 1 – The first step to accessing your online account is to go to the main account management sign-in page (

Step 2 – Enter your ID and password into the form on the left side of the page.


Forgot Password – Click the ‘Forgot You Password?’ link on the sign-in page. You will be taken to the password reset page. Enter your ID, ZIP code, and name of your pet. Press the ‘Submit’ button to continue the process. Follow the on-screen instructions to finish resetting your password.


Enroll in Online Access

Step 1 – Starting from the ‘Policyholder Portal,’ click the ‘Create a Free Account’ link near the bottom of the page (as outlined below).


Step 2 – Enter your policy number, first/last name, ZIP code, and primary contact number. Press ‘Next’ to go to the next step of the registration process. Continue to follow the on-screen instructions to create your account.


Make a Claim

Step 1 – Go to the main claim page (located here).

Step 2 – In the first section, select your state from the drop-down list.

Step 3 – Click the ‘Download Form’ button to download the claim form. Print the form out.


Step 4 – After your trip to the veterinarian, fill out the claim form (pet’s diagnosis, total costs, etc.).

Step 5 – You can file the claim online by emailing it to, or by sending it to the Nationwide Claims Department (the street address can be viewed on the main claims page). You can also submit the claim via fax (714-989-5600).

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