The ‘Policyholder Portal’ allows VPI pet insurance policyholders to manage several aspects of their policies 24/7. Account management features include the ability to update/change payment details, view the status of current claims, download various forms/policy details, and more. Use the guides below to learn how to sign into your account, register a new policy, make a claim, as well as what to do if you forgot your account password.

How to Log In

Step 1 – The first step to accessing your online account is to go to the main account management sign-in page (www.my.petinsurance.com).

Step 2 – Enter your ID and password into the form on the left side of the page.

vpi-login

Forgot Password – Click the ‘Forgot You Password?’ link on the sign-in page. You will be taken to the password reset page. Enter your ID, ZIP code, and name of your pet. Press the ‘Submit’ button to continue the process. Follow the on-screen instructions to finish resetting your password.

vpi-forgot-pass

Enroll in Online Access

Step 1 – Starting from the ‘Policyholder Portal,’ click the ‘Create a Free Account’ link near the bottom of the page (as outlined below).

vpi-register-1

Step 2 – Enter your policy number, first/last name, ZIP code, and primary contact number. Press ‘Next’ to go to the next step of the registration process. Continue to follow the on-screen instructions to create your account.

vpi-register-2

Make a Claim

Step 1 – Go to the main claim page (located here).

Step 2 – In the first section, select your state from the drop-down list.

Step 3 – Click the ‘Download Form’ button to download the claim form. Print the form out.

vpi-claim

Step 4 – After your trip to the veterinarian, fill out the claim form (pet’s diagnosis, total costs, etc.).

Step 5 – You can file the claim online by emailing it to submitmyclaim@petinsurance.com, or by sending it to the Nationwide Claims Department (the street address can be viewed on the main claims page). You can also submit the claim via fax (714-989-5600).

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