Tower Hill Insurance policyholders can make payments, view policy/coverage information, review payment history/payment plan details, and more by creating an online account. This page details how to register an account, reset your password, file a claim, make a payment, and more.

How to Log In

Step 1 – Go to the homepage (https://www.thig.com/) and then click the “Customer Login” link in the top menu (outlined in red below).

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Note: You can also click the login button at the top of this page to go directly to the sign-in page.

Step 2 – Enter your user ID and password, then press the “Login” button to sign in to your account.

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Forgot Password – On the main sign-in page, click the “Forgot Password” link. Enter your user ID and then verify your identity to have your password sent to your email address.

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Enroll in Online Access

Step 1 – Go to the main sign-in page and then click the “Create Account” link. You will be taken to the five-step registration form.

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Step 2 – Enter your policy number, agent ID, and ZIP code into the input fields. Click the continue button to move on to the next step.

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Step 3 – Create your account profile and security verification credentials.

Make a Payment

Step 1 – Payments can be made online by signing in to your account. If you need payment/billing assistance call the customer service line at 800-342-3407.

File a Claim

Step 1 – File a claim by calling the claims department at 800-342-3407, or by filling out the online claim form.

Step 2 – In order to report a claim online you must sign in to your account.

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