PURE Insurance policyholders and customers can receive 24/7 access to claim updates, policy/billing information, ID cards, etc. by logging in to the “Member Portal.” The instructions below detail how to access the portal, register a new account, make an online payment, as well as what to do if you forget your password.

How to Log In

Step 1 – The first step to signing in to the portal is to go PURE’s homepage (https://www.pureinsurance.com).

Step 2 – Click the “Member Login” link.


Step 3 – Press “Access The Portal” to be taken to the main sign-in screen.

Note: The main login page can be directly accessed by clicking the login link at the top of this page.


Forgot Password – Click the “Forgot Password?” link on the Portal’s main login page. Enter your username and then press the submit button. After verifying your identity you will be able to create a new password for the portal.


Enroll in Online Access

Step 1 – Go to the registration by here (link opens in a new tab).

Step 2 – Enter your policy number, billing ZIP code, and email address. Agree to the terms and then click the register button to submit your enrollment.


Make a Payment

Step 1 – There are two ways to pay your bill online; by setting up recurring (auto) payments, or by making a one-time payment.

Step 2 – Go to the main payments page and then select which payment method you want to use.

Step 3 – If you are making a one-time payment press the “online payment” link.


Step 4 – Enter your member ID and ZIP code, then press the submit button.


Step 5 – Enter your payment details.

File a Claim

Step 1 – Claims can be reported by calling (888-813-PURE), emailing (claims@pureinsurance.com), or faxing (888-636-1359).

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